At Crossrope, we stand behind our product and are proud to offer a 30 Day Satisfaction Guarantee.
RETURNS: We accept product returns, provided the request is made within 30 days of purchase. Please return the product in original packaging. Damaged product may be subject to a 10% re-stocking fee. We will process refunds immediately upon receipt and inspection of your product, but it may take 7-10 days for the refund to post to your card or account.
Important: free return shipping is only available to US customers due to the expense of international shipping. For international customers that wish to exchange a size or product, there may be additional fees.
EXCHANGES: If you are concerned that you did not order the proper rope size, we are proud to offer a 30 Day Satisfaction Guarantee to all US customers.
If you are an international customer, in most instances, we are not able to accommodate size exchanges due to prohibitive shipping costs. Please contact us directly at [email protected] if you have any questions or concerns.